Return & Refund Policy

1. Return Eligibility

You may request a return only if:

• You received the wrong product.
• The product arrived damaged or defective.
• The item was incomplete or missing from your order.
• The product was delivered in an unusable condition.

To qualify for a return, the item must remain unused, unopened, and in its original packaging.

2. Non-Returnable Items

For health and safety reasons, we cannot accept returns for:

• Opened or used medicines.
• Prescription medications.
• Personal care or hygiene products that have been opened.
• Products damaged due to customer misuse or improper storage.
• Items returned without original packaging.

3. Return Request Period

Customers must contact us within 48 hours of receiving their order to report any issue. Requests submitted after this period may not be eligible for return or refund.

4. Refund Process

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund request.

• Approved refunds will be processed using the original payment method whenever possible.
• If the original payment method is unavailable, an alternative refund method may be arranged.
• Refund processing times may vary depending on your payment provider.

5. Exchanges

If you receive a defective or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

6. Shipping Costs

If the return is due to our error, such as an incorrect or damaged item, we will cover the applicable return shipping costs. If the return is for any other eligible reason, the customer may be responsible for return shipping expenses.

7. Order Cancellation

Orders may be canceled before they are shipped. Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to this Return & Refund Policy.

8. Contact Us

If you need assistance regarding a return or refund, please contact us:

Website: https://sehatemard.com
Email: ahmeddrjunaid@gmail.com
Phone / WhatsApp: +966 57 320 8136